FREQUENTLY ASKED QUESTIONS(FAQ)
How can I open a case?
Login with your Steam account.
Click on your profile image on top.
Click on "ADD FUNDS" button on top.
Choose a case which you want to buy, click on the case and then choose "Open Case".
Where can I find my Steam Trade Offer URL?
I got an error when I am trying to pick up the item: "Sending item can take more time. Please wait for 12 minutes". What does it mean?
Do not worry. This is not an error. It warns you that sending a trade offer for that item may take a little longer. Due to the recent limitations of Steam trades, we have to use a difficult system of sending items, because Steam often blocks active accounts. Our bot can deliver skin from 3 to 15 minutes.
Do I need to make a deposit before I can withdraw items?
Yes. You must deposit to your balance at least once to enable withdrawals. Minimum deposit amount is $4.
I didn't received any trade offers after I pressed on Accept button. What should I do?
There are a few possible reasons why we may be unable to send you a trade offer:
You are not able to use Steam Trades (logged in from the new device, recently reset the password or e-mail, changed the Steam Guard security settings, VAC). You can check it by sending a trade offer to a friend.
Your Steam Inventory settings (Check) is set to "Hidden". You need switch it to "Public", in order to receive trade offers. Check your trade offer url on your TZTBOX profile and in the Steam settings - they should match.
Bot have a connection issues. This happens quite often, the problem is on the side of a Steam service. Bot can also be locked, in this case contact TZTBOX support and describe the problem in detail, or send email to us.
How can I receive my CS:GO item?
Go to your tztbox.com profile page and click on "ACCEPT" button for the item you want withdraw to.You will receive your items via trade offer, which you can find here:
https://steamcommunity.com/id/me/tradeoffers You just have to accept the trade request from our bot.
There is no such item at this moment. What can I do?
It means that we are currently do not have that item without a trade hold, due to latest Steam restrictions on item trading. You can exchange your skin for an equal skin that will be instantly available for withdrawal. You can request a Delayed Delivery. Your item will come with a trade offer on steam during 24 hours. Make sure that you are able to use steam trades.
Can I refill my balance using a Steam Wallet?
Nope. You can use a Steam Wallet only for purchasing games in the Steam Store.
I got an error when I am trying to enter affiliate code. Help?
You only can use an affiliate code when you:
Haven't have any referrals attached to you.
Haven't used an affiliate code before.
Haven't opened a case before (incl. Daily bonus case).
Promo codes don't have any limitations.
